Privacy Policy & Terms of Use

Effective Date: October 2025
Last Updated By: CETEC Software, Ludhiana

Last Updated By: At CETEC Software, your privacy matters.

This Privacy Policy and Terms of Use explain how we collect, use, protect, and manage your personal information across all our applications, websites, and digital services, including but not limited to:

* Teamhub – team & client management for business workflow tracking ,

* CETEC WhatsApp Business App – communication and update automation via WhatsApp

* CETEC Labs – laboratory and diagnostics software solutions,

* CETEC Accounts / ERP / Hospital / Hotel Apps – business and institutional management platforms

* cetecsoftwares.com – our official company website and associated portals

* Any other software, mobile app, or web service operated under the CETEC Software brand

By using any of these products or services (“Services”), you agree to this Privacy Policy and Terms of Use.

1. Information We Collect

a. Personal Information

Depending on which Service you use, we may collect:

Name, Email Address, Phone Number (for account creation, login, or support) WhatsApp Number (for message updates in WhatsApp-integrated apps) Business, Employee, or Client details (for internal operations in Teamhub, ERP, or Labs apps) Device identifiers, OS version, and app version (for debugging, push notifications, and analytics) Optional profile information like photo or role title (if you choose to provide it)

b. . Usage Information

App activity logs: actions performed, feature usage, timestamps Error reports, crash logs, and diagnostic data for performance improvement IP address and device type for security and analytics We do not collect passwords in plain text, payment card details, biometric data, or sensitive medical information unless explicitly required for your chosen service and disclosed at that time.

2. How We Use Collected Data

We use the information to:

Provide and maintain CETEC Software services Manage user authentication, licensing, and access control Enable communication between users, teams, or clients Improve app reliability, performance, and user experience Send service updates, support information, and legal notices Ensure data security and prevent unauthorized access Analyze aggregated, anonymized data for product improvement We never sell or rent your personal data to third parties.

3. Data Sharing and Disclosure

Your data may be shared only in the following cases:

With service providers (e.g., hosting, analytics, email, WhatsApp API) — only for the purposes described here. For legal compliance, if required by government or court order. With your explicit consent, for integrations or partner services you choose. During business transitions, such as merger or acquisition, with proper notice. All third-party partners are required to follow strict confidentiality and data protection obligations.

4. Data Retention and Deletion

We retain information only as long as necessary to provide services or comply with legal requirements.

You may request:

Access to your stored data Correction of inaccurate data Deletion of your account and data (subject to legal exceptions) Data deletion requests can be made through in-app settings or by contacting our support team.

5. Security Measures

We use industry-standard protections including:

HTTPS/TLS encryption Password hashing (e.g., BCrypt) Access control and database firewalls Regular security audits and patching While no system is completely secure, CETEC Software actively monitors and enhances its infrastructure to safeguard data integrity.

6. Refund & Cancellation Policy

As most CETEC Software products are digital or subscription-based:

Refunds are not available once services or software are delivered. In case of technical issues or failed activations, each request is reviewed individually by our support team. Subscription cancellations take effect at the next billing cycle.

7. User Rights

Users may:

Request a copy of their data Request correction or deletion of information Withdraw consent for data processing Raise complaints with applicable data authorities (if available in their country) Requests can be submitted by email to: privacy@cetecsoftware.com

8. Third-Party Services

Our apps and websites may connect with or rely on third-party platforms such as:

WhatsApp API, Google APIs, Firebase, Razorpay, or payment gateways Hosting providers or analytics SDKs for performance and crash reporting These platforms have their own privacy policies, which we encourage you to review. CETEC Software is not responsible for their practices.

9. Children’s Privacy

CETEC Software products are designed for adults (18+). We do not knowingly collect or store data from minors. If you believe a child has provided personal data, contact us immediately for removal.

10. Updates to this Policy

This Privacy Policy may be updated periodically. The most recent version will always be available on our website and within our apps. We will notify users through app alerts or notices when significant changes occur.

11. Contact Us

CETEC SOFTWARE

Registered Office:

BF-10, 1st Floor, Grand City Plaza, Pakhowal Road, Ludhiana – 141007, Punjab, India. R&D Office:

77, Preet Vihar, Pakhowal Road, Phullanwal, Ludhiana – 141007, Punjab, India.

Email: cetec.com@gmail.com

Phone: +91-9417001977 / +91-99147-00300

Website: https://cetecsoftwares.com

Terms of Use

1. Eligibility

Users must be 18 years or older and legally allowed to enter into contracts.

2. Permitted Use

You agree to use CETEC Software apps and services lawfully. Prohibited actions include: Uploading harmful, illegal, or copyrighted material Hacking, reverse engineering, or interfering with systems Misusing communication features for spam or harassment

3. Intellectual Property

All apps, code, logos, graphics, and designs are the property of CETEC Software. No copying, redistribution, or modification is allowed without written consent.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. CETEC Software may suspend accounts violating laws or terms.

5. Payments & Subscriptions

Payments are processed via secure third-party gateways. CETEC Software does not store payment card details. Subscription renewals and cancellations follow individual product terms.

6. Limitation of Liability

All Services are provided “as is.” CETEC Software is not liable for data loss, downtime, or damages arising from the use of its apps.

7. User Content

Users retain ownership of their uploaded or generated content. By using CETEC Software products, you grant permission to process and display that content solely for app functionality.

8. Governing Law

All disputes are governed by Indian law under the jurisdiction of Ludhiana, Punjab.

9. Updates to Terms

CETEC Software reserves the right to modify these terms at any time. Continued use of any app implies acceptance of the latest version.